What is an iGuide?
What is an iGuide Report?
What is the difference between the Deluxe and Premium iGuide packages?
Premium Package: Same as Deluxe Package but upgrades to include high detail Interactive PDF Floor Plans (includes fixtures, appliances, cabinetry, etc). See example floor plan below:
What if I only want photos?
What is the iGuide Portal?
Can you show me how to use the Feature Sheet Creator?
Yes, click here to see a start-to-finish tutorial outlining the steps to create your feature sheets
How much notice is required to book your sevices?
Based on our photographers’ schedules, we try to accommodate all bookings (including last-minute), however we cannot guarantee that slots will always be available. The more notice you can give us, the more likely we can book your appointment for your requested date and time.
How/when are my products delivered?
High Resolution Images: Delivered via email at 9:30am of the day following the shoot. (Images shot on Saturdays and holidays will be delivered the next Monday and business day respectively.)
iGuide: Delivered as an iGuide Report via email by midnight of the day following the shoot. (iGuides shot on Saturdays and holidays will be delivered the next Monday and business day respectively.)
Basic Listing Video, Premium Listing Video, & Slideshow Video: Delivered via email by midnight of the day following the shoot. (Videos shot on Saturdays and holidays will be delivered the next Monday and business day respectively.)
Can I book for a property that is outside your service area?
Please visit https://leadingimage.ca/contact for more details on our service area.
When/how do I pay?
‘Pay Now’ orders are paid at time of ordering via credit card through our website.
‘Pay Later’ orders will have a payment page sent via email after the shoot has completed. These orders can then be paid online via credit card. Alternatively, \payment can be made by Email Money Transfer (sent to email@example.com), or cheque (sent to Leading Image, 110 Gothic Ave, 2nd floor, Toronto, ON, M6P 2V9)
Clients that sign up for an account on our website can also access the details of all of their orders and pay online for any outstanding balances.
What is your cancellation policy?
Same day cancellation/no-show incurs a fee of $75 plus taxes. This will also be applied if the photographer can not start shooting within 15 minutes of the appointment start time. Please note that we do not take responsibility for the weather – you have the option of rescheduling the appointment outside the cancellation window at no charge or booking a second appointment for the capture of exterior images at a cost of $79 plus taxes.
What Square Footage is Billable?
Can you keep my credit card information on file?
Yes! By signing up with an account on our website, you can save details for multiple credit cards and use the saved cards to pay for your orders.
What is the YouTube Image Slideshow?
Using images from your iGuide shoot, we compile a slideshow video for use on YouTube and in other online marketing. You will receive a link to your video on YouTube as well as the video file for upload to your own channel or website. You can see an example here. Our standard video slideshow includes music, a title screen (“Welcome to [ADDRESS]”), and a closing screen (“[NAME], [TITLE], [BROKERAGE], [WEBSITE]”). If you would like a custom solution, please contact us.